The Seeing Red in China blog has a really funny post on service (actually the lack therof) in China, entitled, “Don’t expect customer service in China.” The post starts out describing a role playing game the blogger had his Chinese students play where one student was the hotel manager addressing the complaints of the hotel guest. It went something like this:
Guest: I’m sorry, but there is a mouse in my room, can you take care of it?
Manager: I don’t see any mouse in here. Why are you lying to me?
Guest: I’m not a liar. It’s under the bed, I just saw it. You should give me some discount for the room.
Manager: I knew it, you just want me to give you back some money. There is no mouse! My hotel is very clean! You are trying to cheat me!
Guest: No! You are cheating me!
Manager: GET OUT OF MY HOTEL!
Now if you have never been to China, you are probably thinking that something like that could never happen in real life. But if you have been to China, you are probably thinking, “so…?”
The post then lists a few of the blogger’s real life bad China service experiences and the comments are well worth reading for more. For more stories (and even some statistics) on China’s lack of a service culture, check out the following:
- Service In China. Good Luck With That.
- This Is China. I Laughed, I Cried.
- Win-Win Negotiating In China. It Is More Than A Panda.
What’s happened to you?