Every February, our China lawyers get an influx of emails and phone calls from American companies seeking our help in resolving last year’s bad product or late product problems. I think it is because the realization has finally sunk in that their Chinese suppliers really have no intention of trying to solve the issues remaining from the previous years’ holiday season.

And every February (and every other month too), we have to tell them that it probably will not be worth their money to hire us to try to resolve their China product problems after the fact. Instead, the best thing they can do is to try to prevent problems with any future product orders by figuring out how to get good product from China the next time.

If you want to greatly increase your chances of getting good product from China on a timely basis, read and absorb the following:

And trust us when we tell you that it beats calling us after the fact.



  • Ward Chartier

    It’s a well known rule of thumb, but one unproven by research, that there is 1 : 10 : 100 ratio among the cost of prevention, to the cost of correction when a defect is found before delivery to the customer, to the cost of correction and restoration of goodwill if the defect is found by the customer. It can be terribly difficult in the absence of clear problems to convince key decision makers to spend enough on prevention. For such organizations the sad irony is that while they may not have the funds for prevention, they almost always have the funds for corrective action.