David Wolf of Silicon Hutong just did a great post on ethical issues in China. The post is entitled, “Business Ethics and Culture Clashes in China” and I love it for three reason. First, it is very well written. Second, it imparts very useful advice. Third, and most importantly, it says many of the things that we repeatedly preach (yes that is the right word here) on CLB. In fact, replace the word “ethics” with “following the law” and you have one of our standard posts.
The gist of David’s post is that if you are a foreign company you will be under a microscope in China and you will be held to a higher standard than your Chinese competitors. And you had better think about how you are going to deal with this before you go into China.
Before I talk more about David’s post, I am going to divide up the way companies seem to approach ethical issues in China, going from bottom to top:
1. The “it is so fun to ignore the laws in China and to act like I am a Chinese company and I pity the naive foreign companies that don’t realize how things “are really done” in China company. We usually tell this sort of company not to hire us because there is no point in paying for a lawyer if you are going to be at huge risk for getting in trouble or getting shut down for operating illegally. I love emailing these companies a year or two later to see how they are doing in China. They typically do not respond or when they do, they give some really vague answer. A few of the more honest ones admit to having gotten into trouble or to having “given up” on China.
2. The “we will just leave it up to our Chinese partner on how to handle things in China because they have to know better than us how to deal with things there company.” I try to talk this company out of relying too much on their China partner (be it their general manager, their JV partner or whatever). I tell them horror story after horror story to try to convince them that their Chinese partner may know China, but that does not mean this person or company knows anything at all about how foreign companies are supposed to act in China. My implorations work about fifty percent of the time and when they don’t, I typically tell this sort of company that it does not make sense for them to hire us because their Chinese partner almost certainly will not allow us or them to do things correctly in China. For more on this type of company, check out “Your Chinese-American VP Don’t Know Diddley ‘Bout China Law And I Have Friggin Had It.“
3. The we are going to need to figure out how to handle China without self-immolating company. These sorts of companies make up at least 95% of the companies that seek to retain my law firm and about 99% of our clients. It is to this sort of company that Wolf seems to be directing his post.
As David so succinctly puts it, the ethical issues foreign companies will face in China cannot be ignored:
Ethical conflicts are endemic to foreign businesses operating in China. Failure to recognize this represents either obfuscation or denial. The best way to deal with most of them is to avoid them altogether, and for the rest there has to be an iron set of principles to guide managers.
David then sets out the following five ethics-related questions foreign companies need to ask themselves before they go into China:
- What do our local competitors do to get and keep customer business? Is there anything that they do as a matter of habit that is simply out of the question for us?
- What would our joint-venture partner really do if we had to make a hard choice between ethics and sales?
- Can we turn our more ethical behavior into a business advantage, or indeed lead the industry to more ethical practices, or are we shooting ourselves in the foot by trying to play a “cleaner” game than our competition?
- Are foreign companies held to a higher ethical standard in our industry than local companies?
- Do our customers care whether we do things better? Or do they only care about price?
All but one of these are great questions. The only one I do not like is the next to the last one, “Are foreign companies held to a higher ethical standard in our industry than local companies? The only reason I do not like this question is because I am of the view that one need not even bother asking it because the answer will always be “yes.”
David sees the above questions and their answers as determinative on “whether a venture will succeed or fail.” David also thinks these “same questions need to be asked about quality, and whether customers and consumers really care about the value we see in our products and services, or whether price is all.” I completely agree.
David then states that once in a China venture, the above questions become moot and all “that is left is for the company to determine where it draws the line between sales and ethics.” According to David, foreign companies doing business in China need to give their managers “a clear set of non-negotiable principles on matters ranging from worker safety to kickbacks to employee infractions, but a guarantee from the company that losing sales for reasons of ethics will not count against sales targets and budgets.” Again, I completely agree.
David notes that ethics in China costs money and companies need to budget for this and count the expenditure “as a long-term investment in corporate reputation.” I would add that smart companies already do this wherever they do business, not just in China. If the cost of acting ethically means losses for the company, it “might make sense to cut those losses and run.” My advise is even stronger. If your profits depend on your operating on the margins in China, do not even bother because your ability to operate on the margins will probably not last long enough to make going there worth your while.
David then addresses in detail the double standard between what is expected/required of Chinese companies and what is expected/required of foreign companies:
One area not touched upon by the case is the issue of government and popular expectations. As I’ve discussed before, foreign and private enterprises operating in China are held to a higher standard of operational ethics than local and state-owned enterprises. The ethical playing field is not level, so behaving unethically just because the local competition does is not an acceptable defense. Indeed, the government is more likely to make an example out of the foreign enterprise that behaves badly than local companies that do so.
David sees operating as a joint venture as providing no real additional cover, “especially when the brand on the joint venture is – or includes – the name of the foreign enterprise. A joint-venture is as good as a foreign company when it comes to juicy targets for fines and other forms of prosecution.”
Lastly, David posits that unethical behavior by a foreign company will eventually come out, and usually sooner rather than later:
Another point that the beleaguered manager can toss at his joint venture partner is the inevitability that the unethical behavior will become public knowledge, and that such knowledge could be even more disastrous than missed sales targets. Some of the best investigative journalists in China have chosen to make a career out of catching unethical businesses in the act, and while taking on locally powerful SOEs can be tricky, they have editorial carte blanche to target foreign enterprises. Add the media bulldogs to the prospect of a frustrated competitor or disgruntled employee, and engaging in unethical behavior looks plain stupid.
And if you think your “connected” local partner is going to provide you with sufficient cover, you are probably thinking wrong:
Some local partners, especially the larger, better connected ones, will protest that they have the ability to put the muzzle on the local media. This may have been the case a decade or more ago, but it is no longer. There are simply too many reporters and too many outlets, a growing number of whom seek to build their careers as either muckrakers or crusaders against shoddy business practices. Lenovo, Li-Ning, and Mengniu Dairies comprise a short list of notable companies who have discovered that the number of reporters in China who can be bought is shrinking, as is the number of reporters who will stay bought once they have been paid off.
So based on the above, when should foreign companies deal with their ethical issues related to their China entry? Now:
All of which serves to reinforce the most important point: the time to deal with ethical problems in China is at the point of entry, not when the problem shows up like a letter-bomb on an executive’s desk.
For more on this double standard, check out the following:
- The Painted Veil On China Law
- Busted In China: McDonalds And KFC
- How We Really Feel About China, Part I: Guanxi
- China Legal Issues For Business. The Ten Minute Version. Part I
I also have to bring up one of my favorite comments, left here by one of the writers (Pipi) of the late great Sinocidal blog:
When in China, do as the law says, not as the Chinese do. The laws are not intended to be enforced fairly – they’re their to be interpreted and enforced as local government sees fit to protect their clan, kin and cash-cows.
What do you think? Is there still a double standard in China regarding the expectations/requirements/treatment of foreign companies as compared to Chinese domestic companies? Is this gap between foreign and domestic companies any smaller now than it was five years ago or is it even larger? What are you seeing out there?