A story I always tell — heck I told it earlier this week — about China revolves around toilet paper. My story is as follows:
A year or so ago I was in Vietnam visiting my daughter, who was there studying. We were in an airport when I walked away to go to a rest room. As I neared the rest room, I realized I did not have any toilet paper on me so I walked back to my daughter and asked her for some. She looked at me like I had two heads, stated that she had none, and suggested I just get some from the bathroom. I then queried whether there would be any in the bathroom, to which she replied, “of course, why wouldn’t there be.” I then told her of how the toilet paper gets stolen from virtually every bathroom in China. She looked at me puzzled. Later I asked her about poison being put into food in Vietnam and she said she told me she had never heard of such a thing.
Just this week, I got into a long discussion with a reporter for a U.S. based national newspaper. This person is now the China reporter for the paper, but he previously lived in Vietnam and he has lived in various Asian cities over the last decade. We talked about differences between Vietnam and China, including poison in food. He said China was the only country in which that was a problem. I then relayed how I used to believe that China’s poor record regarding product defects was grossly overrated and due only to the fact that China made so many products. But my view changed someone very high up in the United States’ Consumer Protection Agency empirically refuted my theory. This person told me that year in and year out, China’s defect rate (at least those that make it to the agency) is six times worse per product made than any other country. Wow.
I am bringing this all up today because though the whole toilet paper thing is my story, dammit, it seems the Wall Street Journal’s Real Time Blog is the first to go to print with it. The post “Toilet Paper Abuse Prompts China Morality Debate” starts out by asking “What does abuse of free toilet paper at public bathrooms say about the state of a country’s public morality?”
It seems that linking morality to toilet paper has become a big issue in Qingdao, where the city is stocking toilet paper in the public restrooms for tourists:
That’s the question Chinese people have been debating since news emerged late last month that an experimental free toilet paper program in a coastal Chinese city had resulted in users making off with as much as two kilometers of the gratis paper per day.
In a story discussed widely on provincial TV stations, as well as on Chinese social media sites, sanitation authorities in the picturesque city of Qingdao say they have spent around 1.5 million yuan ($236,000) since June 15 installing and stocking free toilet paper dispensers at public lavatories in 24 locations – part of an effort to make things more convenient for tourists during the peak summer months.
How is it that the city has spent nearly $10,000 on toilet paper per location in less than a month? It’s not just about overuse, according to those responsible for maintaining supplies.
“Most people take some before they go into the toilet then grab some more on their way out,” Zhu Xincong, who oversees one of Qingdao’s public toilets, said in an interview with Shandong TV.
So what is it with the toilet paper in China? Poverty? Morality? Something else? And serious question, is rampant theft of toilet paper common in any other country? And what about poisoning food? Is that a related question or a completely separate one. And does any other country have the same sort of problem? Does product defects relate at all to either of these things?
And what about the cleanliness of the restrooms in a country? How does China compare and what does that mean? A very recent (and very thoughtful) Harvard Business Review Post, “Of Clean Toilets and Competitive Economies,” talks of how Singapore’s spotless restrooms evidence its competitive advantage. Is there some truth to that? And if there is (or even if there isn’t), how do China’s restrooms rate on the world scale? Who gives a crap?
Have at it people…