Intel Lessons On China Business
The Wall Street Journal just interviewed Ian Yang, Intel Corporation's Beijing-based co-general manager for Asia Pacific, on doing business in general and, a bit on doing business in China. Entitled, "An Intel Leader Discusses His Lessons in the China Game: Region Co-Manager Yang
Works to Meld U.S. Ideas To a Very Different Culture," the article [subscription may be required] is part of the Journal's "Leading In Asia" series.
Mr. Yang has been in China for Intel since the mid 1990's. Though most of the interview dealt with Intel and with general business issues, Mr. Yang's take on Chinese employees is instructive:
In the U.S., people tend to think longer term and strategically. They are very open and fast on their feet. I think a lot of time their challenge is in executing in a disciplined way.In my last 10 years here [in China], my observation is that there are a lot of very hard-working, devoted employees. But they don't very openly share their ideas or thinking. It's not like they don't have it. But if they don't share it, a lot of times people will have the perception that "these people are not strategic."
But if you talk to them in their own language, a lot of times you're surprised about how much they know about the industry, the market, the issues facing the company, and what the company should be doing.
Basic stuff, but the kind of thing that bears repeating.

Comments (2)
Read through and enter the discussion by using the form at the endShawn in Tokyo - September 24, 2006 10:39 PM
Hello Dan,
I find this true in Japan as well. Interestingly, it was a couple Japanese authors (Nonaka and Takeuchi) who wrote about "knowledge management" and turning tacit knowledge within the firm (as Mr. Yang describes in your excerpt) into explicit knowledge.
Also was touched on recently here in Tokyo by a very entrepreneurial guy from Singapore who talked about how knowledge gets bottled up in individuals and fails to flow throughout the organization. By releasing and then activating this bottled up knowledge, the ideal is that walls/silos are broken and hierarchies dropped in favor of knowledge creation.
Although us 30,000 feet thinkers get it, it is somewhat abstract for a lot of ground workers. It feels that in a very homogenous environment, there is more of an "everyone working as a group of similar individuals" type situation where people habitually don't seek to make explicit the knowledge they have developed.
It is frustrating for me and a challenge in finding the right tools to activate this tacit knowledge into something actionable for projects and improvements.
Shawn
Ps. I will give you a ring soon, just got caught up with some stuff over the weekend.
China Law Blog - September 26, 2006 7:33 AM
Shawn in Tokyo (Asia Logistics Wrap)
Thanks for checking in and thanks for making such interesting points.